Research participation
What we're building, and why we're asking you first.
We're designing a website and intake system specifically for therapy practices — not adapted from dental or medical tools, but built from how you actually work. Before we design anything, we want to understand your real workflow.
Why we're asking
Therapy intake is its own thing.
Intake, scheduling, and confidentiality work differently in a therapy practice than they do anywhere else, and existing tools aren't built for that. We'd rather hear how you handle it today than guess.
The interview
30 minutes. We'll talk about:
- What tools you use now — and where they fall short.
- How clients first contact you, and what you need upfront.
- How you manage scheduling across different client needs.
- How you handle confidentiality across email, phone, scheduling, and documents.
- What your website should communicate about your practice.
We'll record the call with your permission, for accuracy only. Recordings are deleted after transcription and never shared outside the research team.
Current tools
What practice management tools do you currently use for client intake, scheduling, and communications? What works well, and what causes friction?
Intake process
Walk me through what happens from the moment a prospective client first contacts you to their first session. Where do manual processes and workarounds creep in?
What information do you need to collect before a first appointment? How do you gather it today, and what makes that clunky?
Scheduling
How do you handle cancellations, no-shows, and rescheduling? What does your current system force you to do manually?
Not every client needs the same session length or frequency. How do you manage scheduling across different needs — weekly vs. biweekly, 50-min vs. 90-min initial sessions?
Confidentiality & privacy
How do you think about confidentiality across channels — email, phone, scheduling, documentation, client communication? Where does managing privacy feel like a burden?
What compliance or privacy concerns do you have about the systems you use now? Are there things you avoid doing online because of privacy worries?
Website & brand
What does your website communicate about who you are and how you work? Does it attract the right clients, or surface people who aren't a good fit?
If a prospective client lands on your website, what questions could it answer that would save you time on intake calls?
Who we're looking for
Solo practitioners, group owners, or clinical directors who:
- Have been in practice 2+ years.
- Manage your own intake, scheduling, or website.
- Can speak honestly about what works — and what doesn't.
You don't need to be unhappy with your current setup. We want to hear from everyone.
What happens to your data
We will not sell or share your data. Responses are for research and design only.
We will not identify you without permission.
We will not contact you beyond this research without asking first.
This is separate from any future commercial offering. No sales pitch.
About me
I design digital products for healthcare.
For 15+ years I've built clinical workflows, patient intake systems, and compliance-aware interfaces for therapy practices, hospitals, and enterprise teams — Atlassian, LinkedIn, Google, Elsevier. I understand the gap between what off-the-shelf tools assume and what clinical practice actually requires.
Recent advances in tooling now make it possible to research and design products quickly with the practitioners who'll actually use them — something big tech and medtech can't or won't do. I'm building directly with therapy practitioners to create what you actually need and want.
Schedule
We work around your schedule.
You'll get a link to review the questions ahead of time. No other prep needed.
Contribute 30 min to Research →Questions? Just reply to the email, or reach me at hello@jamiemurphey.com.
Jamie MurpheyUX Designer · jamiemurphey.com